The Public Library Association (PLA) has just issued its revision of the Public Library Service Responses, outlining 18 redefined service responses for public libraries. The document is available for download from PLA (www.pla.org), although the site does not accept international (including Canadian) orders. I've sent an e-mail to CLA to ask whether we will be able to order this through the Shop CLA service.
According to the description, each service response contains eight sections: the title, the description, suggested target audiences, typical programs and services in libraries that select the response as a priority, potential partners, policy implications, critical resources, and possible measures.
Louise Reimer
CAPL Executive
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Louise, thanks for posting this information. But where on the dickens is this report, on the PLA site, www.pla.org? I can't find it anywhere.
I would love to have it for the session on Planning Library Services in the "Public Library in the Community" course I am teaching at Western MLIS program.
Hi Kae -- the PLA website mentions the document on their main website (www.capl.org), under the heading "Updated Service Responses available for download at ALA Online Store." I've now got some further information on how to order it. Because it's a pdf file, we can't order through CLA, but have to go directly to ALA to order. My ALA contact is Catherine English (cenglish@ala.org) -- her instructions are to fax credit card info (including billing address, expiration date, and your phone number)to her attention at 312-280-5275. The total cost including tax is $27.25 USD. I sent my own order through on Tuesday, but haven't received the document yet. Hope this helps!
Louise Reimer, CAPL Councillor
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